HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-4 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA or Netherlands factories. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
USA - Within 2-5 business days
Canada - Within 3-10 business days
Europe - Within 2-5 business days
Australia/NZ - Within 5-10 business days
Rest of the World - Within 5-20 business days
Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.
I DIDN'T RECIEVE MY ORDER
Please email us: email@example.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
CAN I PAY EXTRA TO GET MY ITEM QUICKER?
All items take between 1 and 3 business days to make, as we make everything to order. All items are sent via standard USPS Mail within the USA.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
SHIPPING INSURANCE (PACKAGE PROTECTION)
Shipping insurance is offered at checkout. It's provided by Bring the Love and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team - firstname.lastname@example.org
Please note - shipping insurance is non-refundable once your order has shipped.
Some of our products will offer Product Protection. Purchasing the plan is optional, and will allow you to claim if your item becomes damaged or defective within 2 years of purchase.
Terms and Conditions
2 year Product Protection starts from date of purchase
Protection Plan Covers
Stone Repair: Replacement or Fixes
Not including lost or stolen items
2 Year Product Protection Plan includes one replacement / repair per covered product.
If your jewelry has any defects that is covered during the term, please send a clear image of the defective product to our Customer Support Team and we will gladly repair or replace the item (our discretion).
The damaged item needs to be returned at the customer's / owner's expense before a replacement item is shipped to customer / owner.
If purchased item is discontinued, we will replace the item with a similar item of equal or higher value.
Please note, lost or stolen items are not covered by the plan.
Claims can be sent to email@example.com
Please note - product protection is not refundable once the order has shipped.