How long will it take for my item to get delivered?

You will get your item within 10-20 business days of ordering. Most items will ship much faster than that.  Depending on the level of customization in your custom item(s), times will vary.

NOTICE: Our store has products that are produced and shipped from different locations. If you order more than one item from us then some items will arrive in separate packages. Sometimes they will arrive on different days. The delivery time of your product is stated on the sales page. Just remember that it is normal for your order to arrive in separate packages.

How can I track my order?

When you place your order with UniqueGiftsPersonalized.com you are emailed out a unique order ID. You can look up your order here: https://OnlyUniqueGifts.com.com/track. If you don't have the order ID you can also alternatively look up your order by email on that page.


I see multiple charges on my card, how do I get one removed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at info@onlyuniquegifts.com.


We accidentally ordered the wrong size, how can we change it?

If the item has not been made yet, we can change the size for you. If it is already in the process of being made then we can not make changes. Please contact support and they will edit your order for you. Most people notice it right after they order and we can get it switched for them pretty easily. Send us an email and we'll let you know.

email us at info@onlyuniquegifts.com


The mug I received was broken, how can I get a new one?

Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to sales@uniquegiftspersonalized.com and we'll get you a new one out!